Distinguish Issues and Incidents
With today’s awareness & focus on risk management, the ability to actively identify risks is more important than ever. Spotting risk trends can be a daunting task, especially when organizations are challenged with balancing incident flare-ups and wide ranging issues that can adversely impact the financial well-being of the organization. One method for successfully identifying risks is through the establishment of an anonymous opportunity for reporting incidents and concerns. In best practice, the hotline is operated by a third-party to provide stakeholders with the confidence that anonymity is preserved while providing the organization the ability to quickly respond to issues.
BestHire detection solutions provide the ability to listen to the organization through a variety of methods:
- Web-based employee solutions provide anonymous access to a convenient channel for self-reporting incidents and communicating follow-up information.
- The 24/7/365 hotline, staffed by expert interviewers, provides a secure, anonymous phone-based solution to support clients’ worldwide employee base; our contact center also includes multilingual interview specialists
- Web-based manager forms help document issues identified through open-door discussions while centralizing them with hotline-based issues for a more complete view across all issues in the organization.
To help the organization respond quickly to detected issues, BestHire.com provides customized escalation through automated systems to get the right information to the right person in the organization for immediate follow-up.
Contact us to see how our solutions can help the organization respond to issues.